If you forget the backup key, it is impossible to restore the wallet for structural reason of blockchain.
If you have the device that you installed Ginco to and remember the Reference No.
You can see the backup key with the following steps :
- Tap the icon at the top right of the home screen
- Tap “Security”
- Tap “Show Backup Phrase”
- Enter the Reference No.
If you have changed or lost the device, or if the device is unable to boot
It is impossible to restore your assets for structural reason of Ginco. Please be very careful handling the backup key.