Vechain(VEN) is no longer supported in Ginco
Previously, Vechain has launched their mainnet and has shifted from ERC20 (VEN) token to their mainnet (VET) token.
While Vechain's ERC20 token(VEN) was supported in Ginco, the Vechain's mainnet token (VET) is currently not supported.
In order to avoid mistakes sending Vechain's token to Ginco, Ginco will finish supporting Vechain from the updated version available from September 3rd, 2018.
To our customers holding Vechain
Customers holding Vechain (VEN) inside our wallet could check your fund by exporting your Ethreum Private Key from Ginco and importing it to MyEtherWallet.
Please reference the following items to see how to check your funds in MyEtherWallet using your private key.
About Token Swap
Following are the procedure to complete token swap from Vechain (VEN) to Vechain (VET).
If it is before September 3rd 2018, you could complete this procedure from Ginco.
Please understand that you could complete this from MyEtherWallet after September 3rd.
The following procedures are updated on August 25th, 2018. Before proceeding, please check the latest guidance from the Vechain official.
Please reference the Vechain official manual, and finish the token swap by downloading Vechain official wallet.
P7〜P10：How to create wallet supporting Vechain tokenswap
P23〜P25：How to swap your token to VET
Please note that Ginco will not be responsible for losing of your token.