To our users who are not receiving any email from our support team

If you have made an inquiry to Ginco support team but not receiving any emails, there is a chance that our email has not been delivered due to the email service's spam filtering settings. 

If you are not receiving any email from our support, please check the following configurations.

Mobile carrier's email users
Please check the following settings.

1. Blocked senders category

Depending on your mobile carrier's security settings, email from our support team may not be delivered properly. 

2. Filtering emails with links

If you are enabling this setting, email from our support team may not be appearing in your mailbox.

Computer's email address

If you have security setting in your email service, or also if you have antivirus software installed to your computer, this might filter our email without your intention. 

Please check the spam email box, or configure the settings. 

For more details, please check your email settings.