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株式会社Ginco

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  • iPadでのGincoのご利用について

    2019年9月24日配信   平素は、Gincoをご利用いただきまして、誠にありがとうございます。 Apple社より、日本時間2019年9月25日以降、iPad専用のOSがリリースされます。 ※以下、iPadOSと表記させていただきます。 上記に伴い、iPadにてGincoをご利用される場合の注意点・ご対応いただきたい内容についてご案内させていただきます。   iPadでのGincoのご利用...

  • About Zilliqa token swap

      Last update: July 25th, 2019 Thank you for using Ginco.   According to the Zilliqa team, there is an incoming token swap event. We would like to inform our ERC20 ZIL token holders regarding this ...

  • About ending support for Zilliqa(ZIL)

    Thank you for using Ginco. Zilliqa has launched their mainnet and they are undergoing procedures to transferring their tokens from Ethereum blockchain to the mainnet. Since ERC20 ZIL token would be...

  • Customer support schedule during the Japanese holiday period (Golden Week)

    Thank you for using Ginco.  We would like to inform our customer that this year Japan is having long national holidays (which is called Golden Week), starting from April 27th ~ May 6th. Regarding t...

  • About BCH /BitcoinSV splitting

      Dear Ginco users,  Here are the instructions of our BCH splitting function. If you held your BCH before the hard fork, or if you have sent BCH that contain BitcoinSV in its private key, please co...

  • An error was found in sending and receiving TUSD

    Last updated on March 11th, 2019     Thank you for using Ginco. We have been experiencing an issue regarding sending TUSD in our wallet in the past weeks. This is an announcement to inform you tha...

  • When your balance is not changing after sending funds from exchanges to Ginco

    We have been receiving several inquiries from our users reporting that the cryptocurrencies sent from exchanges do not reflect in Ginco’s balance. Here are a few examples of possible causes and wha...

  • What is passcode?

    What is passcode? In Ginco, passcode,  a set of six-digit numbers are required for user authentication. This is required each time when you start Ginco, send the currency, show the backup key, etc...

  • Support

      Unfortunately, at the moment, we can provide our support only in Japanese at the moment. Ginco support team support@ginco.io  

  • Apologies regarding the problems found in Bitcoin's balance display

      Thank you for using Ginco.  A Part of our customers has reported the issue in displaying the Bitcoin's balance after sending and receiving their Bitcoin.    Reported issues The Bitcoin's sending ...