株式会社Ginco
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About ending support for Zilliqa(ZIL)
Thank you for using Ginco. Zilliqa has launched their mainnet and they are undergoing procedures to transferring their tokens from Ethereum blockchain to the mainnet. Since ERC20 ZIL token would be...
We have ended our support for Ethereum Classic
Last update: May 21st, 2019 Latest changes: ・We have ended our support. Several items related to the schedule has been edited. Thank you for using Ginco. We would like to announce that we have en...
About Zilliqa token swap
Last update: July 13th, 2020 For the latest information on token swaps, please see the official blog below. If you have any questions about the following, please contact Zilliqa. https://blog.zi...
How can I check my BitcoinSV's balance?
Here are the instructions of how to check balance/send your BitcoinSV. Note - For your asset's safety, if you held BCH in Ginco before the hardfork, please complete your splitting before sending y...
【重要】 iOS14アップデートに関するご注意点
2020年9月16日配信 平素は、Gincoをご利用いただきまして、誠にありがとうございます。 Apple社より日本時間2020年9月17日以降iOS14がリリースされます。 上記に伴いiOSにてGincoをご利用される場合の注意点、ご対応いただきたい内容についてご案内させていただきます。 iOS14でのGincoのご利用について OSの仕様変更に伴い、iOS14ではiOS版Ginc...
What is passcode?
What is passcode？ In Ginco, passcode, a set of six-digit numbers are required for user authentication. This is required each time when you start Ginco, send the currency, show the backup key, etc...
When your balance is not changing after sending funds from exchanges to Ginco
We have been receiving several inquiries from our users reporting that the cryptocurrencies sent from exchanges do not reflect in Ginco’s balance. Here are a few examples of possible causes and wha...
Support
Unfortunately, at the moment, we can provide our support only in Japanese at the moment. Ginco support team support@ginco.co.jp
Customer support schedule during the Japanese holiday period (Golden Week)
Last update on April 22th, 2020 Thank you for using Ginco. We would like to inform our customer that this year Japan is having long national holidays (which is called Golden Week), starting from ...
Ginco is supporting the Ethereum Network update.
Last update: Dec 28th, 2019 Thank you for using Ginco. The Ethereum network will be undergoing a scheduled upgrade at block number 9,200,000 which is predicted to occur on Wednesday, January 1, 2...