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株式会社Ginco

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  • iPadでのGincoのご利用について

    2019年9月24日配信   平素は、Gincoをご利用いただきまして、誠にありがとうございます。 Apple社より、日本時間2019年9月25日以降、iPad専用のOSがリリースされます。 ※以下、iPadOSと表記させていただきます。 上記に伴い、iPadにてGincoをご利用される場合の注意点・ご対応いただきたい内容についてご案内させていただきます。   iPadでのGincoのご利用...

  • Customer support schedule during the Japanese holiday period (Golden Week)

    Thank you for using Ginco.  We would like to inform our customer that this year Japan is having long national holidays (which is called Golden Week), starting from April 27th ~ May 6th. Regarding t...

  • When your balance is not changing after sending funds from exchanges to Ginco

    We have been receiving several inquiries from our users reporting that the cryptocurrencies sent from exchanges do not reflect in Ginco’s balance. Here are a few examples of possible causes and wha...

  • About BCH /BitcoinSV splitting

      Dear Ginco users,  Here are the instructions of our BCH splitting function. If you held your BCH before the hard fork, or if you have sent BCH that contain BitcoinSV in its private key, please co...

  • Support

      Unfortunately, at the moment, we can provide our support only in Japanese at the moment. Ginco support team support@ginco.co.jp  

  • What is passcode?

    What is passcode? In Ginco, passcode,  a set of six-digit numbers are required for user authentication. This is required each time when you start Ginco, send the currency, show the backup key, etc...

  • Ginco is supporting the Ethereum Network update.

    Last update: Dec 28th, 2019   Thank you for using Ginco. The Ethereum network will be undergoing a scheduled upgrade at block number 9,200,000 which is predicted to occur on Wednesday, January 1, 2...

  • How can I export my transaction history?

    Here are the steps to export your transaction history. Learn more about the transaction history export function from here * Android version Ginco does not support this function. How to export Open ...

  • Cusotmer support schedule for the new year holiday season

    Last update on December 17th, 2019   Thank you for using Ginco.  This is an announcement regarding the new year holiday. Our customer service would be temporarily unavailable during the new year ho...

  • About BCH hard fork scheduled on Nov 15th, 2019

    Last update: Nov 11th, 2019   Dear users, Thank you for using Ginco. This is an announcement regarding the Bitcoin Cash (BCH) ‘s hard fork which is scheduled around Nov 15th, 2019, 9 PM JST (UNIX t...